Refund and Returns Policy

At Meem Alfawaha, we take immense pride in the craftsmanship, purity, and authenticity of our Oud, perfumes, Bakhoor, and Majlis gift sets. We want you to be completely delighted with your purchase. If you need to return or exchange an item, our policy below outlines the process clearly and fairly.

1. Return & Exchange Eligibility

Due to health, safety, and hygiene standards associated with fragrance and personal care products, returns and exchanges are subject to the following criteria:

  • Return Window: You may request a return or exchange within 7 days of receiving your order.
  • Item Condition: Items must be unopened, unused, sealed in their original packaging, and in the same condition as when delivered.
  • Majlis Gift Sets & Accessories: Custom-assembled Majlis boxes, wooden burners, and Mabkharas must include all original items, accessories, and protective packaging without signs of use or wear.

2. Non-Returnable & Non-Refundable Items

To maintain product integrity and customer safety, the following items cannot be returned or refunded once opened or unsealed:

  • Unsealed EDP perfumes, concentrated oils, or Dehn El Oud bottles.
  • Opened or lit Bakhoor tablets, natural wood chips, and scented sticks.
  • Customized or personalized gift sets tailored specifically to individual order requests.
  • Clearance, promotional, or special offer items (unless received damaged or defective).

3. Damaged, Defective, or Incorrect Items

We inspect every order thoroughly before dispatch. However, if your order arrives damaged, broken, or incorrect:

  1. Contact our support team within 24 to 48 hours of delivery.
  2. Provide your order details along with clear photos/videos of the damaged item and original packaging via WhatsApp or our social channels.
  3. Upon verification, we will arrange a free replacement or issue a full refund at no additional delivery cost to you.

4. Refund Process & Payment Options

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved Refunds:
    • Card / Online Payments: Approved refunds will be processed back to your original payment method within 5–10 business days (depending on your card issuer).
    • Cash on Delivery (COD): Refunds for COD orders are issued via store credit or bank transfer, minus original courier delivery fees.

5. Return Shipping & Handling Fees

  • If a return is requested due to personal preference (change of mind), the customer is responsible for paying all return courier and shipping charges.
  • Original delivery fees are non-refundable.
  • If the return is due to a defective, damaged, or wrongly fulfilled order by Meem Alfawaha, we will cover all shipping costs.

6. How to Initiate a Return or Exchange

To start a return or exchange request, please reach out directly through our official channels:

  • Instagram Direct Message: @me.oud.uae
  • Snapchat Support: @mait98ha
  • Direct Order Assistance: Contact us via our official website contact form or WhatsApp.